Life View Innovations LLC

General Terms of Service

Version 1.2 · Effective September 30, 2026 · Last updated September 30, 2026

These Terms govern your use of Life View websites, Accounts, My Life View, ContactCore, and other services that link to these Terms.

1. Agreement and scope

These General Terms of Service (the Terms) are an agreement between you and Life View Innovations LLC (Life View, we, us, or our). They apply when you access or use a Life View website, create or use an account, or use a service that links to these Terms. If you use a service for an organization, you confirm that you are authorized to accept these Terms for that organization.

Service-specific terms, an order form, or another written agreement may apply to a particular service. If those materials expressly conflict with these Terms for that service, they control only to the extent of that conflict. ContactCore Supplemental Terms apply to ContactCore.

2. Eligibility and accounts

You must be legally able to form a binding agreement and meet the minimum age required where you live to use the applicable service. Do not create an account or use a service in violation of applicable law. You must provide accurate account information, protect your credentials and passkeys, and promptly address unauthorized use. You are responsible for activity under your account to the extent permitted by law.

Life View may require verification, reauthentication, or other reasonable security steps. We may refuse, restrict, suspend, or close an account where reasonably necessary to protect users, organizations, the services, or compliance with law.

3. Organizations and authority

Every active organization has exactly one Owner. An organization cannot continue without an Owner. The Owner must delete the organization before deleting their account. Deleting an individual account does not automatically delete an organization or its business records.

4. Your content and our limited permission

Customer Content means content you, your organization, or people acting for you submit to or make available through the services, including form configurations, submissions, files, messages, and associated information. As between you and Life View, you retain your rights in Customer Content.

You give Life View permission to handle Customer Content only to run, secure, maintain, support, and improve the services; follow your documented instructions; comply with law; and enforce these Terms. That permission ends when the relevant content is finally deleted, except for limited records we must keep for legal, security, fraud-prevention, dispute, or audit purposes.

5. Your responsibilities

You are responsible for Customer Content, your users, and your use of the services. You represent that you have all rights, notices, consents, and legal authority needed to collect, submit, process, share, and use Customer Content. You must give people any privacy notice, consent choice, or other disclosure required for your own website, organization, or activity. Our features do not determine whether your particular use is lawful; that depends on how you use them.

6. Privacy and data roles

Our Privacy Policy explains how Life View handles personal information for its own account, security, support, and platform operations. When a business uses ContactCore to collect information through its own form, that business generally determines why it collects the information and how it uses it. Life View processes that content to provide the service. If you submitted a form on a business’s website, please direct questions about that submission to the business first.

7. Security and service operation

We use reasonable measures intended to protect the services and information processed through them. No Internet-connected service is perfectly secure. You must use reasonable safeguards, keep credentials confidential, and promptly tell us about a suspected compromise. We may inspect, preserve, restrict, or disclose information where reasonably necessary to operate or secure the services, investigate abuse, enforce these Terms, respond to a valid legal requirement, or protect people from harm.

8. Acceptable use

You may not use the services to violate law or another person’s rights; commit fraud, phishing, impersonation, or deception; distribute malware; interfere with security or access controls; send or facilitate spam; collect information without required permission; exploit, harass, threaten, or discriminate against people; promote violence or unlawful activity; evade service restrictions; resell a service without written authorization; or use the services in a way that could harm Life View, its users, or the public. You may not probe, scan, or test a system’s vulnerability without our written permission, reverse engineer except where law cannot be excluded, or access information that you are not authorized to access.

9. Third-party services

The services may rely on third-party infrastructure or platform services, including an operating system’s notification service where you enable notifications. Those third parties may have their own terms and privacy practices. We are not responsible for a third party’s independent service, availability, content, or practices. We may change providers when reasonably necessary to operate, secure, or improve the services.

10. Changes, availability, and support

We may modify, add, remove, pause, or discontinue a service or feature when reasonably necessary for security, legal compliance, abuse prevention, maintenance, or product development. We do not promise that a service will always be available, uninterrupted, error-free, compatible with every device, or suitable for every purpose. We may perform maintenance and may experience events beyond our reasonable control, including provider, network, or power failures.

Use the Life View contact form for support. Do not send passwords, private keys, or other credentials through the form.

11. Plans, payments, and taxes

When Life View offers a paid service, the applicable plan, price, billing period, included allowances, usage charges, taxes, and payment terms will be shown before you complete the purchase or change. Payments may be handled by Stripe or another approved provider. Review our Billing, Refunds, and Payment Disputes information for cancellations, refunds, and payment concerns. Nothing in these Terms promises that a particular paid feature, payment method, credit, or pricing arrangement will always be offered.

12. Retention, export, cancellation, and deletion

We do not guarantee indefinite retention or a right to recover deleted information. Current ContactCore Form deletion is described in its service-specific terms and privacy notice: an inactive Form stays until an authorized Owner or Administrator manually deletes it after a five-day safety lock. Requesting deletion makes the Form inactive and starts the five-day safety lock. Successful activation cancels the request; a later request starts a new five-day lock. Failed activation preserves the request and deadline. Submissions are automatically deleted 730 days after receipt. Once final deletion is completed, ContactCore does not provide a way to restore the Form or submissions. Operational backups may temporarily retain copies; deletion does not immediately remove a record from every backup. We do not offer individual customer restoration from backups or guarantee recovery.

Account deletion removes the account identity and related authentication information, subject to organization, security, audit, and legal obligations. Organization-owned records and limited financial, security, or legal records may remain where necessary. Read Account Deletion and Privacy Choices for the current process.

13. Suspension and termination

We may restrict, suspend, or terminate access immediately when we reasonably believe there is a security risk, unlawful activity, fraud, abuse, a material breach of these Terms, a valid legal requirement, or a risk of harm. Where reasonable, we will explain the action and available next steps. Ending access does not erase obligations or protections that still need to apply, such as payment obligations, limits of liability, dispute terms, and rules for retained records.

14. Intellectual property and feedback

Life View and its licensors retain all rights in the services, software, branding, documentation, and other materials we provide, except for Customer Content. These Terms grant no ownership interest in them. You may provide feedback voluntarily; if you do, we may use it without compensation or restriction, but this does not transfer ownership of your Customer Content.

15. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” We do not guarantee uninterrupted operation, delivery of every communication or notification, receipt of every submission, preservation of data, error-free operation, or fitness for a particular purpose. We do not exclude warranties or rights that applicable law does not permit us to exclude.

16. Limitation of liability

To the maximum extent permitted by law, Life View and its members, officers, employees, contractors, and affiliates will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost revenue, lost data, business interruption, or reputational harm. For a business or organization, Life View’s total aggregate liability relating to an affected service will not exceed the amount actually paid to Life View for that affected service during the 30 days before the event giving rise to the claim. These limits do not apply where law prohibits them, including to non-waivable consumer rights or liability that cannot legally be limited.

17. Business indemnity

If you use the services for a business or organization, you will defend and indemnify Life View against third-party claims, damages, penalties, costs, and reasonable legal expenses arising from your unlawful use, Customer Content that violates another person’s rights, failure to obtain required consent, spam or unlawful communications, fraud, intentional misconduct, or material breach of these Terms, except to the extent caused by Life View’s own conduct for which it is legally responsible.

18. Legal requirements and geographic restrictions

We may preserve or disclose information where required or permitted by valid applicable law, legal process, or a verified emergency involving a reasonable and imminent risk of death or serious physical injury. Where legally permitted and reasonably practicable, we may notify the affected customer. We may restrict access where providing a service would violate sanctions, export controls, court orders, or other applicable requirements.

19. Changes to these Terms

We may update these Terms as services, law, risks, or business practices change. The current version and its effective date will remain at this address. If a material update significantly affects rights or obligations, we will provide additional notice or request renewed acceptance when required by law. If you do not agree with an update, you may stop using the affected service before it takes effect, without giving up any right that law does not allow us to limit.

20. Governing law and disputes

Except where mandatory law provides otherwise, these Terms and disputes arising from them are governed by the laws of the State of New York, United States of America, without regard to conflict-of-law rules. A business or organization agrees that unresolved disputes will be brought in the state or federal courts located in New York County, New York State, United States of America, and consents to their jurisdiction. If you are a consumer, this does not remove non-waivable protections or venue rights under the law that applies where you live.

Before filing a lawsuit, we encourage you to try to resolve the matter informally through the Life View contact form. This does not prevent either party from seeking urgent relief or exercising a right that law does not permit to be delayed or waived.

21. General provisions and contact

These Terms, the Privacy Policy, applicable service-specific terms, and any separately agreed written agreement are the entire agreement about the relevant service. If a provision is unenforceable, the rest remains effective to the fullest extent allowed by law. A failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, restructuring, financing, sale of relevant assets, or successor service, subject to applicable law and our privacy obligations.

The English version controls if a translation conflicts with it, unless mandatory law says otherwise. Questions, notices, privacy requests, and other communications may be submitted through the Life View contact form. Life View Innovations LLC provides the services from New York, United States.