ContactCore

ContactCore Supplemental Terms and Acceptable Use Policy

Version 1.2 · Effective October 2, 2026 · Last updated October 2, 2026

These ContactCore Terms supplement the Life View General Terms of Service. For ContactCore, these terms control if there is a conflict.

1. Purpose and service scope

ContactCore is a managed form-processing service for legitimate organizations to receive, protect, organize, review, and act on submissions from approved website forms. It may provide form configuration, submission review, spam classification, access controls, notifications, audit information, and authorized sharing. The ContactCore iPhone and iPad app supports authorized submission review, form management, notifications, and the plan and credit options available in the app. Organization management belongs to My Life View; account management belongs to Accounts.

ContactCore is not neutral infrastructure for every purpose merely because it receives information. We may consider both what a form collects and the purpose for which it collects it.

2. Your Form responsibilities

You are responsible for every Form, website, domain, origin, redirect destination, recipient, and integration you configure or authorize. You must ensure that a Form accurately identifies the organization collecting information, describes the purpose for which it is collected, and includes any privacy notice, consent mechanism, opt-out, or other disclosure required by law. You must not falsely represent Life View as the organization requesting information unless Life View actually operates the Form.

You must keep access limited to people with a legitimate need, promptly remove former users, and use secure devices and credentials. You are responsible for permissions and actions taken by your users to the extent permitted by law.

3. Approved websites and security controls

Use ContactCore only from approved websites, domains, origins, and configurations. Do not bypass or attempt to bypass a domain restriction, CAPTCHA, rate limit, authentication control, access restriction, spam control, or other service safeguard. We may require verification or restrict a Form, domain, origin, redirect destination, or recipient when reasonably necessary for security, abuse prevention, legal compliance, or service integrity.

4. Sensitive and restricted information

Unless Life View expressly approves a specific implementation in writing, do not use an ordinary ContactCore Form to request, collect, or store payment-card data; government identification numbers; authentication secrets; passwords; private keys; medical or health information; biometric, genetic, or precise-location data; highly sensitive financial information; information about children where special rules apply; or other information that requires heightened safeguards. This list is not exhaustive. You remain responsible for determining whether a proposed form is lawful and appropriate.

5. Spam and abuse filtering

ContactCore may use security verification, rate limits, pattern analysis, blocklists, spam classifications, and other measures intended to reduce abuse. Filtering is a service aid, not a promise that all spam, fraud, malware, or harmful submissions will be detected or that legitimate submissions will never be delayed, classified, or blocked. You must use reasonable judgment when acting on a submission.

6. Prohibited use

You may not use ContactCore to facilitate or support fraud, scams, phishing, impersonation, deceptive offers, unlawful debt collection, harassment, hate, violence, exploitation, trafficking, criminal activity, malware, credential theft, unlawful surveillance, or activity that violates another person’s rights. You may not use it to collect information through a misleading form; deceive people about a form’s purpose, source, price, necessity, or use of their information; evade safeguards; sell or sublicense ContactCore as an unrestricted service for unrelated organizations; or create a Form that is materially likely to harm form submitters or the public.

ContactCore must not be used as infrastructure to recruit, screen, organize, coordinate, fund, or collect information for military, paramilitary, militia, violent, or unlawful activity. These restrictions concern use of the service, not the protected identity, background, religion, nationality, sex, sexual orientation, gender identity, or political viewpoint of a person or organization.

7. Content, monitoring, and enforcement

You retain rights in the content you submit or receive, subject to the limited processing permission in the General Terms. ContactCore does not ordinarily create submission content and does not endorse it simply because it receives or stores it. We may use automated and human review that is reasonably necessary to operate, secure, support, investigate, or enforce the service. We do not promise human review of every Form or submission.

We may restrict, disable, preserve, remove, or suspend a Form, user, organization, or account when we reasonably believe it violates these Terms or law, threatens security, exposes people to harm, creates an abuse or fraud risk, or is subject to a valid legal requirement. Where reasonable, we will explain the action and available next steps. You may report suspected misuse through the Life View contact form.

8. Privacy responsibilities

For information a business collects through its ContactCore Form, the business usually decides the purpose and use of that information. You are responsible for your privacy notices, lawful basis, consents, and responses to requests from the people whose information you collect. You must not represent that ContactCore changes or removes those responsibilities. Read the ContactCore Privacy Notice and Life View Privacy Policy.

9. Authorized sharing

An authorized user may share a submission only by choosing the system share action or another feature expressly made available by ContactCore. Once information is shared with a selected destination, that destination’s privacy and security practices apply. You are responsible for deciding whether sharing is authorized and appropriate.

10. Plans, Forwarding Credits, and limits

Forwarding Credits are shared across the organization’s Forms. A valid submission uses one credit for each enabled forwarding recipient when processing is ready to forward it, with a minimum of one credit even if no recipient is enabled. A submission classified as spam or a bot uses one credit. A newly blacklisted submission uses no credits.

Monthly plan credits expire at the end of their billing cycle and do not roll over. Purchased credit packs currently have no periodic expiration; promotional grants may have an expiration date shown with the grant. Credits are service usage units, not money. Plan prices, credit quantities, and available purchase options depend on the provider and the offer shown before purchase.

Only the organization’s owner may make new Apple purchases or transfer unused purchased credits to another organization they also currently own. Monthly plan and promotional credits cannot be transferred. Transfers preserve the original purchase and refund records. Before deleting an organization, its owner must acknowledge that any remaining credits will be lost. Deletion does not create an automatic refund; provider rules and applicable law still apply.

ContactCore may limit Forms, submissions, recipients, storage, security checks, notifications, and other resources. Limits do not permit prohibited or unlawful use. We may change technical or security requirements, supported features, limits, or restrictions where reasonably necessary to improve the service, respond to abuse, address a threat, comply with law, or meet a provider requirement. Future features and continued operation indefinitely are not guaranteed.

If renewal fails, ContactCore provides normal submission processing and forwarding during the provider-confirmed grace period: currently three days for Apple and one week for Stripe. A full monthly allowance is provided provisionally for that renewal cycle. If payment succeeds for the same cycle, credits already used during grace remain counted; there is no second full allowance. If recovery fails, unused provisional credits expire and Life View absorbs usage covered by that grace allowance. Usage beyond it follows the normal additional-credit rules. Additional purchased or promotional credits remain separate and may keep Forms receiving submissions after the Plan ends, subject to their balance and normal service restrictions.

We notify billing recipients, or the owner when none are configured, when grace starts and when it ends without recovery. Provider retry status and the applicable deadline determine availability; a grace-period end does not necessarily mean Apple has stopped attempting payment recovery. New paid allowances or packs first cover any existing credit deficit from other eligible usage. We show that balance before purchase.

11. Retention and final deletion

ContactCore does not guarantee indefinite retention of Forms, submissions, attachments, logs, classifications, delivery information, or other content. The current deletion lifecycle is specific to a Form and its submissions, not a promise that every organization record follows the same schedule. An inactive Form remains until an authorized Owner or Administrator manually deletes it. Submissions are automatically deleted 730 days after receipt.

An authorized Owner or Administrator may start manual deletion by confirming the exact Form name. Requesting deletion makes the Form inactive and starts the five-day safety lock. Successful activation cancels the request; a later request starts a new five-day lock. Failed activation preserves the request and deadline. After the lock ends, an authorized Owner or Administrator must return and complete the final deletion; ContactCore does not complete that manual path automatically. Final deletion removes the Form and its submissions from ContactCore. The service does not provide a way to restore them. Operational backups may temporarily retain copies; deleting a record does not mean it is immediately removed from every backup. Limited organization, security, audit, financial, or legally required records may follow separate retention obligations.

12. Legal process and emergencies

Life View may preserve or disclose information when required or permitted by valid applicable law, legal process, court order, subpoena, governmental demand, or a verified emergency involving a reasonable and imminent risk of death or serious physical injury. Where legally permitted and reasonably practicable, we may notify the affected customer. We may seek to narrow or challenge a request we reasonably believe is invalid, excessive, or unlawful, but we are not obligated to litigate every request.

13. Changes and contact

We may update these ContactCore Terms to address legal requirements, new forms of abuse, security needs, or service changes. We will keep a version and effective date at this address. Continued use after an effective update constitutes acceptance where law permits; material changes may require additional notice or renewed acceptance where required by law.

Questions, notices, privacy requests, and reports of suspected misuse may be submitted through the Life View contact form. The disclaimers, liability limits, dispute terms, and other applicable provisions in the General Terms apply to ContactCore.